# yaml-language-server: $schema=https://raw.githubusercontent.com/rendercv/rendercv/refs/tags/v2.8/schema.json cv: name: Parker Thomas Wunderlich headline: IT Support & Systems Administration location: Washington, D.C. email: ptwund@gmail.com phone: "+1 239-849-5575" website: https://resume.daze.lol social_networks: - network: LinkedIn username: parkerwunderlich - network: GitHub username: oomlie sections: Professional Summary: - IT support and systems administration professional with 5+ years of experience supporting regulated, government, and hosting environments. Skilled in identity administration, endpoint deployment, Microsoft 365, Active Directory, Okta, and live audiovisual production. Work Experience: - company: Forbright Bank position: IT Helpdesk Technician start_date: 2023-07 end_date: 2026-07 location: Chevy Chase, MD highlights: - Delivered Tier 1 and Tier 2 support for 600+ employees across headquarters, branches, and remote users, resolving approximately 200 incidents per month within SLA targets. - Administered identity and access across Okta, Microsoft 365, and Active Directory, resolving account, application-access, SSO, and MFA issues. - Managed and supported Windows endpoints with Intune; deployed workstations and peripherals and resolved network and VPN issues. - Managed incidents and documented technical work in Jira while coordinating changes and support activities through Microsoft Teams. - Created documentation, patches, and support workflows for recurring technical needs in a fast-paced banking environment. - Produced recurring weekly and monthly hybrid meetings using Logitech AV systems, Microsoft Teams, and Zoom; configured livestreams, cameras, microphones, and speakers, directed guest speakers, and troubleshot live audio and video issues. - company: CAI position: Desktop Support Specialist start_date: 2023-04 end_date: 2023-07 location: Fort Myers, FL highlights: - Provided comprehensive desktop support for county government offices, including deployment, maintenance, and troubleshooting. - Tracked and maintained computer assets across a large network, optimizing resource allocation. - Collaborated with other county departments through ticketing and email. - company: Dedipath position: IT Administration start_date: 2022-07 end_date: 2023-04 location: Fort Myers, FL highlights: - Administered, deployed, and managed Linux and Windows dedicated and virtual servers for an international client base in a high-volume hosting environment. - Assisted with network administration and infrastructure deployment while resolving customer server and connectivity issues. - company: Francis L. Dean & Associates position: IT Administration & Web Development start_date: 2021-02 end_date: 2022-05 location: Fort Myers, FL highlights: - Administered Linux and Windows servers, Microsoft Azure, and Windows workstations. - Designed and maintained websites and SEO content, produced digital and print graphics, and built software to automate email and form-submission workflows. - company: Publix Supermarkets position: Customer Service start_date: 2017-10 end_date: 2021-02 location: Fort Myers, FL highlights: - Managed front-desk customer support in a high-volume environment, handling funds and operating point-of-sale systems. Education: - institution: Florida Southwestern State College area: Associate in Arts degree: end_date: 2020-05 location: Fort Myers, FL Certifications: - bullet: CompTIA Security+ — Earned July 2023 Technical Experience: - company: CGCU position: Technical Intern date: 2020-10 highlights: - Developed the technical action plan for CGCU's annual Freshman event. - Managed web development, stream production and supervision, Linux server administration, and game server administration and development. - company: Entech position: Technical Intern date: 2018-10 highlights: - Assembled, imaged, and deployed secured workstations for small businesses and schools. - Assisted with hardware setup and network deployments for small-business environments. Skills: - label: Systems & Cloud details: Microsoft 365, Active Directory, Microsoft Azure, Intune, Okta, Linux, Windows Server - label: Support & Collaboration details: Tier 1/2 help desk, Jira, Microsoft Teams, ticketing, SLA management, VPN and MFA troubleshooting, end-user support, technical documentation - label: Audiovisual details: Logitech AV systems, Microsoft Teams and Zoom meetings, hybrid livestreams, cameras, microphones, speakers, guest-speaker direction - label: Networking & Hardware details: Computer networking, workstation imaging and deployment, peripherals, asset tracking, hardware builds - label: Development details: SQL, Python, Bash, PowerShell, Node.js, HTML, CSS, JavaScript design: theme: ink page: size: us-letter top_margin: 0.45in bottom_margin: 0.45in left_margin: 0.55in right_margin: 0.55in show_footer: false show_top_note: false colors: body: rgb(20, 24, 30) name: rgb(35, 52, 74) headline: rgb(35, 52, 74) connections: rgb(55, 70, 90) section_titles: rgb(35, 52, 74) links: rgb(35, 52, 74) typography: line_spacing: 0.5em font_size: body: 9.4pt name: 24pt headline: 10pt connections: 9pt section_titles: 1.15em header: alignment: left space_below_name: 0.35cm space_below_headline: 0.28cm space_below_connections: 0.35cm connections: space_between_connections: 0.35cm section_titles: type: without_line space_above: 0.32cm space_below: 0.16cm sections: space_between_regular_entries: 0.35em space_between_text_based_entries: 0.1em entries: date_and_location_width: 1.6in highlights: space_above: 0.05cm space_between_items: 0.04cm locale: language: english settings: current_date: today render_command: output_folder: site typst_path: OUTPUT_FOLDER/Parker_Wunderlich_Resume.typ pdf_path: OUTPUT_FOLDER/Parker_Wunderlich_Resume.pdf markdown_path: OUTPUT_FOLDER/Parker_Wunderlich_Resume.md html_path: OUTPUT_FOLDER/index.html png_path: OUTPUT_FOLDER/Parker_Wunderlich_Resume.png dont_generate_markdown: false dont_generate_html: false dont_generate_typst: false dont_generate_pdf: false dont_generate_png: false pdf_title: Parker Thomas Wunderlich - Resume