Parker Thomas Wunderlich's CV

• Phone: +1 239 849 5575
• Email: ptwund@gmail.com
• Location: Washington, D.C.
• Website: resume.daze.lol
• LinkedIn: parkerwunderlich
• GitHub: oomlie

Professional Summary

IT support and systems administration professional with 5+ years of experience supporting regulated, government, and hosting environments. Skilled in identity administration, endpoint deployment, Microsoft 365, Active Directory, Okta, and live audiovisual production.

Work Experience

Forbright Bank -- Chevy Chase, MD

July 2023 – July 2026

IT Helpdesk Technician

• Delivered Tier 1 and Tier 2 support for 600+ employees across headquarters, branches, and remote users, resolving approximately 200 incidents per month within SLA targets.

• Administered identity and access across Okta, Microsoft 365, and Active Directory, resolving account, application-access, SSO, and MFA issues.

• Managed and supported Windows endpoints with Intune; deployed workstations and peripherals and resolved network and VPN issues.

• Managed incidents and documented technical work in Jira while coordinating changes and support activities through Microsoft Teams.

• Created documentation, patches, and support workflows for recurring technical needs in a fast-paced banking environment.

• Produced recurring weekly and monthly hybrid meetings using Logitech AV systems, Microsoft Teams, and Zoom; configured livestreams, cameras, microphones, and speakers, directed guest speakers, and troubleshot live audio and video issues.

CAI -- Fort Myers, FL

Apr 2023 – July 2023

Desktop Support Specialist

• Provided comprehensive desktop support for county government offices, including deployment, maintenance, and troubleshooting.

• Tracked and maintained computer assets across a large network, optimizing resource allocation.

• Collaborated with other county departments through ticketing and email.

Dedipath -- Fort Myers, FL

July 2022 – Apr 2023

IT Administration

• Administered, deployed, and managed Linux and Windows dedicated and virtual servers for an international client base in a high-volume hosting environment.

• Assisted with network administration and infrastructure deployment while resolving customer server and connectivity issues.

Francis L. Dean & Associates -- Fort Myers, FL

Feb 2021 – May 2022

IT Administration & Web Development

• Administered Linux and Windows servers, Microsoft Azure, and Windows workstations.

• Designed and maintained websites and SEO content, produced digital and print graphics, and built software to automate email and form-submission workflows.

Publix Supermarkets -- Fort Myers, FL

Oct 2017 – Feb 2021

Customer Service

• Managed front-desk customer support in a high-volume environment, handling funds and operating point-of-sale systems.

Education

Florida Southwestern State College -- Fort Myers, FL

May 2020

Associate in Arts*

Certifications

• CompTIA Security+ — Earned July 2023

Technical Experience

CGCU

Oct 2020

Technical Intern

• Developed the technical action plan for CGCU's annual Freshman event.

• Managed web development, stream production and supervision, Linux server administration, and game server administration and development.

Entech

Oct 2018

Technical Intern

• Assembled, imaged, and deployed secured workstations for small businesses and schools.

• Assisted with hardware setup and network deployments for small-business environments.

Skills

Systems & Cloud: Microsoft 365, Active Directory, Microsoft Azure, Intune, Okta, Linux, Windows Server

Support & Collaboration: Tier 1/2 help desk, Jira, Microsoft Teams, ticketing, SLA management, VPN and MFA troubleshooting, end-user support, technical documentation

Audiovisual: Logitech AV systems, Microsoft Teams and Zoom meetings, hybrid livestreams, cameras, microphones, speakers, guest-speaker direction

Networking & Hardware: Computer networking, workstation imaging and deployment, peripherals, asset tracking, hardware builds

Development: SQL, Python, Bash, PowerShell, Node.js, HTML, CSS, JavaScript